When something is not working
What to press when a pitch fails, and how to tell us when that does not fix it.
How to do it
- If a pitch failed, press Rerun. It starts again on the same company.
- If it fails again, press Share this bug with Prospektor. That sends us what went wrong on that pitch.
- For anything else, press Help and ask the support chat in your own words.
- If the studio says it is reconnecting, wait. It opens by itself when it can, and Status shows whether it is only you.
Good to know
- A pitch that runs past fifteen minutes is marked as not finished, with Rerun beside it.
- If a colleague cannot sign in, their address is probably missing from Team.
- If a shared link says it is not available, the workspace is paused. Resuming brings every link back.
- When a bug you shared leads to a fix, your workspace gets one pitch on us.