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Billing, pausing and cancelling

Pause for a quiet quarter and keep everything, or cancel. The workspace owner does both from Settings.

How to do it

  1. Open Settings, then Plan. Only the person who owns the workspace can use it.
  2. Pick the answer that fits the one question we ask. The buttons stay grey until you do.
  3. Press Pause the subscription to stop the bill and keep everything, or Cancel it instead to end it.
  4. To come back after a pause, press Resume the subscription on the screen you see when you sign in.
  5. To change your card or download invoices, press Manage billing in Stripe on the same page.

Good to know

  • The subscription is $999 a month per workspace, paid through Stripe. Prospektor never holds your card details.
  • Cancelling does not delete your work, and deleting the workspace does not cancel the bill.
  • Refunds and billing questions are answered by a person over email.
  • If an agency set up your workspace, ask them. The Plan page says so.

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