Billing, pausing and cancelling
Pause for a quiet quarter and keep everything, or cancel. The workspace owner does both from Settings.
How to do it
- Open Settings, then Plan. Only the person who owns the workspace can use it.
- Pick the answer that fits the one question we ask. The buttons stay grey until you do.
- Press Pause the subscription to stop the bill and keep everything, or Cancel it instead to end it.
- To come back after a pause, press Resume the subscription on the screen you see when you sign in.
- To change your card or download invoices, press Manage billing in Stripe on the same page.
Good to know
- The subscription is $999 a month per workspace, paid through Stripe. Prospektor never holds your card details.
- Cancelling does not delete your work, and deleting the workspace does not cancel the bill.
- Refunds and billing questions are answered by a person over email.
- If an agency set up your workspace, ask them. The Plan page says so.