• Results marked "simulated" — the deploy has no model key configured; the plumbing ran but nothing was researched. On the production studio this should never appear; if it does, that is worth reporting.
• Blank decision-maker names — deliberate, not a bug. A name is filled only when a credible source supports it; blanks are left for your own enrichment rather than guessed.
• Bracketed placeholders in a draft — facts the studio could not verify and refused to invent. They are listed together on the pitch so you can fill them before sending.
• "Sign in with a passkey" does nothing, or says no passkey was used — either you have not made one on this device yet, or you dismissed the browser's prompt. Sign in with Google or an emailed link, then add one from Workspace settings → Your account. A passkey lives on the device that made it: adding one on your laptop does not put one on your phone unless your browser syncs them for you.
• The passkey button is not on the sign-in page — the browser cannot make passkeys. Recent Chrome, Safari, Edge and Firefox all can; a very old browser or a locked-down work profile may not. The emailed link works everywhere.
• "This passkey looks like it has been copied" — the key answered with a counter that went backwards, which is what a duplicated security key looks like. Remove it in Your account and enrol a fresh one; if you did not duplicate anything, tell us.
• "Include the country code" on the recovery number — a number without one cannot be dialled from where support would be dialling it. Write it as +49 176 1234567.
• A run that sits on one stage for minutes — research reads the live web and is the long stage; the activity line under it ("2 searches · 9 sources read") is the sign it is alive. A run silent for twenty minutes is marked stopped and can be dismissed to Did not finish, where run-again lives.
• "Drafted from a partial brief" on a pitch — the run started before the workspace's research or interview finished. The pitch is real but worth less; sharpening the brief and running again is the fix.
• A paused workspace — the subscription behind it lapsed. The lock screen's resubscribe button reopens the same studio with everything kept. Shared links pause with it and come back with it.
• "This workspace's records are temporarily unavailable" — a storage outage on our side; nothing is lost. Try again shortly.
• Someone can't sign in — their address is probably not on the workspace's allowlist; the owner adds it in Workspace settings. Removal takes effect immediately, and so does adding.
• A share link stopped working — it was revoked or expired. Mint a new one from the pitch; Shared links shows every link's state.
• A recipient says a link is "not available right now" — the workspace is paused, so every link it has sent is paused too. Reactivating brings them all back; nothing was revoked and nothing was lost.
• No suggestions on the home screen — normal for a brand-new workspace while research lands, and the shelf refills over time; running pitches and recording outcomes are what feed it.
• A portfolio row that says "waiting its turn" — normal. Three companies are researched at a time so none of them is rushed; the row starts by itself when a slot frees. You can close the tab.
• A portfolio row that says "could not be finished" — the workspace exists and works, but its research did not land. Open it and use Rescan in Workspace settings.
• "Skipped … — already has a workspace" on an upload — your agency is already on that company's workspace, so a second one was not created. Switch to it from the workspace switcher.